Operational Excellence

 Legacy Group Market Research                                 

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Legacy Group Market Research
is your primary resource for
Mystery Shopping, IVR and
all your information services needs. 

Our team has a passion for providing service
with a personal touch and delivering nothing less than exceptional quality.  

With over 30 years of combined experience in the Customer Experience industry you are assured
unparalleled service, competitive prices, and overall value. 

We look forward to partnering with your team on your next Mystery Shopping, IVR, ICR  project,
or with other information needs!


Our Strengths...
  • Team spirit
  • 30+ years of combined management experience within the Customer Experience industry
  • Relationships with people we serve (our clients) and with those who provide skilled services to us (our shoppers and key suppliers)
  • Creative and Collaborative Project Management
  • Our Services...        Mystery Shopping - Pricing Audits - Competitive Pricing & Performance Audits - IVR (Interactive Voice Response) - Web Surveys - Merchandising