Legacy Group Market Research                                 

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Legacy Group's Suite of Services Includes:

 Click on the image below to see an overview of our comprehensive system of measuring customer experience through mystery shopping, IVR and more! 

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  Benefits of Customer Experience Programs:

  • Attain Actionable Insight
  • Achieve Company Benchmarks & Identify Trends
  • Maintain Competitive Edge In Your Industry
  • Monitor Internal Operational Standards
  • Employee Retention Programs: Training, Motivation, Recognition
  • Increase Profitability 
  • Measure and improve Customer Satisfaction
  • Customer Loyalty and Retention
  • Measure and Improve Operational Excellence

How we deliver insights from your mystery shopping, IVR or ICR as important as the information we collect.  Learn more about our reporting system.