Legacy Group Market Research                                 
                                             

Your Subtitle text
Services
Legacy Group's Suite of Services Includes:

 Click on the image below to see an overview of our comprehensive system of measuring customer experience through mystery shopping, IVR and more! 

 
data collection commercial

  Benefits of Customer Experience Programs:

  • Attain Actionable Insight
  • Achieve Company Benchmarks & Identify Trends
  • Maintain Competitive Edge In Your Industry
  • Monitor Internal Operational Standards
  • Employee Retention Programs: Training, Motivation, Recognition
  • Increase Profitability 
  • Measure and improve Customer Satisfaction
  • Customer Loyalty and Retention
  • Measure and Improve Operational Excellence

How we deliver insights from your mystery shopping, IVR or ICR as important as the information we collect.  Learn more about our reporting system.